Privacy & Cookies Policy

In this Privacy and Cookies Policy, the words “We” and “Us” mean Therapy Dorking Limited of Box Number 5 Reaver House, 12 East Street, Epsom, England, KT17 1HX, company registration number 10981351.

Contact details

Therapy Dorking Limited
Address: Box Number 5 Reaver House, 12 East Street, Epsom, England, KT17 1HX.

Email: aliceh@tuta.com

What type of information We may have

The personal information We collect and process may include:

Personal identifiers, bank account details and payment details, contact details and characteristics (for example, name, email address, phone number).
Text messages, emails, Whatsapp messages, other messages sent between you and Us.
Records of what interventions are done/not done in sessions.
Information that you give Us for example during sessions.
Information from a third party, for example insurance company, general practitioner.

How We may get the information and why We will have it

Most of the personal information We will process will have been provided to Us directly by you to enable Us to provide therapy.

Under the General Data Protection Regulation (‘the GDPR’), the lawful basis We rely on for processing this information is that We have a legitimate interest.

You might give Us information that falls under the GDPR’s definition of special category data. The condition for processing this special category data is “processing is necessary for….the provision of health or social care or treatment…pursuant to contract with a health professional…” (from paragraph 2(h) of Article 9 of the GDPR).

What We will do with the information We have

The information is primarily used to provide therapy. It may also be used for statistical purposes.

Personal information you provide to Us may be shared: in clinical supervision and peer-support groups, possibly with your GP, in provision to our accountants of our bank records which may include information that you submitted when making payment, if required by the law or government or a law enforcement agency or a governing body, and if it seems that to not disclose could result in danger of serious harm to you or someone else or danger to a child or a criminal or civil offence being committed or not reported. Also, in order to provide our services and operate our website, We use third parties. These parties include companies which provide functions such as email, telephone calls, text messages, Whatsapp messages, video calls, mobile phone services, backups, accounting, banking, payment processing, webhosting, website infrastructure, website design and website support. These parties may collect and process some of your personal data. In some circumstances, your data may be transferred to or stored at a location outside the United Kingdom and processed by individuals acting for one of these third parties.

How We store your information

Your personal information that We hold will be securely stored on a computer, and/or a laptop, and/or mobile phones, and/or within email accounts, and/or in a locked box.

Online banking will hold your data if you use it. For accounting purposes We may download from online banking. Whatsapp, Google Drive, Android, Sony, Google, Tuta, Fasthosts, Microsoft and Zoom may hold your data.

We keep personal information that We hold for as long as is necessary, and then dispose of it by deleting it and destroying any paper records.

Cookies

Personal information may also be collected automatically using cookies. Cookies are small files that are automatically saved to your device as a result of the websites you visit. Cookies track, save and store information. Cookies may enable Us or a third party to recognise you and make your next visit easier, and our services more useful to you, by giving you tailored options based on the information that has been stored from your last visit. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the web site.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Your data protection rights

Under data protection law, you have rights including:
Your right of access – You have the right to ask Us for copies of your personal information.
Your right to rectification – You have the right to ask Us to rectify information you think is inaccurate. You also have the right to ask Us to complete information you think is incomplete.
Your right to erasure – You have the right to ask Us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask Us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that We transfer the information you gave Us to another organisation, or to you, in certain circumstances.

Your rights also include the right to object to direct marketing, and to processing for statistical purposes.

You are not required to pay any charge for exercising your rights. If you make a request, We have one month to respond to you. Please contact Us at aliceh@tuta.com if you would like to make a request.

How to complain

You can also complain to the Information Commissioner’s Office if you are unhappy with how we have used your data. The ICO’s address is Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. The ICO’s helpline number is 0303 123 1113.

Other websites

Our website may have links to other websites. This Privacy and Cookies Policy only applies to this website. You should therefore read the privacy and cookies policies of the other websites when you are using those sites.

Updates

This Privacy and Cookies Policy may be updated from time to time. Please ensure that you are familiar with these changes.

06.11.2024