Terms & Conditions

Terms and Conditions of Service

1. General
1.1 These are the terms and conditions on which Therapy Dorking Limited supplies services.
1.2 In these terms and conditions the words “the Company” and “We” mean Therapy Dorking Limited which has the company registration number 10981351.
1.3 In these terms and conditions the words “writing”, “written”, “write” and “writes” include emails, text messages, and Whatsapp messages.
1.4 The Company reserves the right to change these Terms and Conditions of Service from time to time without prior notice. Please read these terms and conditions carefully before you book a session with the Company. These terms and conditions tell you how the Company provides services, how you and the Company may change or end the contract, what to do if there is a problem and other important information. Please contact the Company if you wish to discuss these terms and conditions.

2. Information about the Company and how to contact it
2.1 Therapy Dorking Limited is a private limited company registered in England and Wales with company registration number 10981351. Its registered office is at Box Number 5 Reaver House, 12 East Street, Epsom, England, KT17 1HX.
2.2 You can contact the Company by sending an email to aliceh@tuta.com.
2.3 If the Company needs to contact you, it will do so by telephone, or text message, or Whatsapp, or by writing to you at the email address or postal address you provided to the Company.

3. The Company’s services
3.1 If you request a session, the Company’s acceptance of your order will take place if and when the Company writes to you confirming the date and time of your session, at which point a contract will come into existence between you and the Company.
3.2 To be eligible to receive services from the Company you must be 18 years of age or older. The Company will assume that you are 18 years of age or older, so if you are not, you must not book a session with the Company.
3.3 The website of the Company is solely for the promotion of its services in England.

4. The Company’s rights to make changes to the services
4.1 The Company may change the services it provides.

5. Providing the services
5.1 The Company may have to postpone the services. You may contact the Company to end the contract if the Company postpones the services, or tells you it is going to postpone them, and the Company will refund any sums you have paid in advance for services not provided to you.
5.2 The Company is not responsible for delays outside its control. If the performance of the services is delayed by an event or circumstances outside the Company’s control, such as but not limited to coronavirus, the Company will not be liable for the delays. If there is a risk of a substantial delay you may contact the Company to end the contract and the Company will refund any sums you have paid in advance for services not provided to you.

6. Your rights to end the contract
6.1 Exercising your right to change your mind (Consumer Contract Regulations 2013). You have 14 days to change your mind after the day the Company writes to you to confirm it accepts your order. However, once the Company has completed the services you cannot change your mind, even if the period is still running. If you cancel after the Company has started the services, you must pay the Company for the services provided up until the time you tell the Company you have changed your mind.
6.2 Before the services have been supplied and paid for, you may contact the Company to end the contract for the services, for any reason and without giving a reason, but if you cancel your session within 48 hours of it, or do not attend it without cancelling it, you must pay the full fee for the session.

7. The Company’s rights to end the contract
7.1 The Company may end the contract at any time for any reason and without giving a reason.
7.2 The Company may stop providing the services. The Company may write to you to let you know that it is going to stop providing the services.

8. If there is a problem with the services
8.1 If you have any questions or complaints about the services, please contact the Company. You can contact the Company by emailing aliceh@tuta.com

9. Price and payment
9.1 The price of the services will be the price stated on the Company’s website at the date of your order unless you and the Company have agreed another price.
9.2 You must pay the Company for your session no later than 72 hours after the session, and the payment must be made by bank transfer.

10. Confidentiality
10.1 The personal information you provide to the Company will be kept confidential with the exceptions of: clinical supervision and peer-support groups, possibly sharing information with your GP, provision to the Company’s accountants of the Company’s bank records which may include information that you submitted when making payment, if required by the law or government or a law enforcement agency or a governing body, and if it seems that to not disclose could result in danger of serious harm to you or someone else or danger to a child or a criminal or civil offence being committed or not reported confidentiality may be breached. Also, in order to provide its services and operate its website, the Company uses third parties. These parties include companies which provide functions such as email, telephone calls, text messages, Whatsapp messages, video calls, mobile phone services, backups, accounting, banking, payment processing, webhosting, website infrastructure, website design and website support. These parties may collect and process some of your personal data. In some circumstances, your data may be transferred to or stored at a location outside the United Kingdom and processed by individuals acting for one of these third parties.
10.2 Further information as to how the Company uses and stores your personal information is set out in the Company’s Privacy and Cookies Policy.

11. Other important terms
11.1 Nobody else has any rights under this contract. This contract is between you and the Company. No other person shall have any rights to enforce any of its terms.
11.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.3 Even if the Company delays in enforcing this contract, it can still enforce it later. If the Company does not insist immediately that you do anything you are required to do under these terms and conditions, or if the Company delays in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent the Company taking steps against you at a later date. For example, if you do not pay for a session when the payment is due, and the Company does not chase you but continues to provide the services, the Company can still require you to make the payment at a later date.
11.4 These terms and conditions are governed by and construed in accordance with the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the English courts, as do We.

Terms and Conditions of Website Use

Introduction
These terms and conditions (‘Website Terms of Use’) apply to your use of the website www.therapydorking.co.uk (‘Website’) which is owned and operated by Therapy Dorking Limited (‘the Company’ or ‘We’). The Company is a private limited company registered in England and Wales under company number 10981351 and has its registered office at Box Number 5 Reaver House, 12 East Street, Epsom, England, KT17 1HX.
The Website is directed to people residing in England. The Company does not represent that content available on or through its Website is appropriate for use or available in other locations.

Access and use of the Website
By using the Website, you confirm that you accept these Website Terms of Use and that you shall comply with them.

If you do not agree to these Website Terms of Use or any part of them, you must not access or use the Website.

The Company does not guarantee that its Website, or any content on it, will always be available or be error free. The Company may suspend or withdraw or restrict the availability of all or any part of its Website for any reason.
You are responsible for ensuring that your computer systems meet all relevant technical specifications necessary to use and be compatible with the Website. Use of the Website requires internet connectivity and telecommunication links. You are responsible for any costs and charges you may incur in using the Website.
You must ensure you use the Website only for lawful purposes. You must not use the Website in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

There are other terms and conditions that may apply to you
The following additional terms also apply to your use of the Website:
• the Company’s Privacy and Cookies Policy, and
• the Company’s Terms and Conditions of Service.

The Company may make changes to these Website Terms of Use and to the Website
The Company reserves the right to change these Website Terms of Use from time to time without prior notice. Every time you wish to use the Website, please check the Website Terms of Use to ensure you understand the terms that apply at that time.

The Company may update and change its Website from time to time.

How you may use material on the Website
This Website and its content including without limitation all photographs, graphics, logos, images, data compilations and software used in connection with the Website is the Company’s property or that of the Company’s suppliers, and is protected by intellectual property rights.
You must use the Website and the information from the Website responsibly. You may print off one copy, and may download extracts, of any page(s) from the Website for your personal use and you may draw the attention of others to content posted on the Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

The Company’s status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.
You must not use any part of the content on the Website for commercial purposes without first obtaining a licence from the Company or its licensors.

If you print off, copy or download any part of the Website in breach of these Website Terms of Use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Non-reliance
The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.
Although the Company makes reasonable efforts to update the information on its Website, it makes no representations, warranties or guarantees, whether express or implied, that the content on its Website is accurate, complete or up to date.

The Company is not responsible for websites its Website links to
Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information and convenience only. They do not constitute any endorsement by the Company to the websites linked or referred to, and the Company has no control over the contents of those websites or resources.

Your use of any third party websites through links on the Website is at your own risk and is subject to the terms and conditions of those websites.
The Company is not responsible for viruses and you must not introduce them
The Company does not guarantee that its Website will be secure or free from bugs or viruses.
You should use your own virus protection software.

You will be in breach of these Website Terms of Use if you knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, spyware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer hardware or software.

You must not transmit or procure the sending of any unsolicited or unauthorised advertising or promotional material or any junk emails or messages (spam). You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. The Company can report any such breach to the relevant law enforcement authorities and co-operate with those authorities by disclosing your identity to them.

Governing law and jurisdiction
The Website Terms of Use and the Website are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts, as do We.

How to contact the Company
If you experience problems with the Website or have any questions about these Website Terms of Use or the Website or the Company’s services, you can contact the Company by sending an email to aliceh@tuta.com.